FAQ

GENERAL

Do you accept returns?

Because all items are digital downloads, I do not accept returns, refunds, or cancellations.
But if you have any issues with your files (wrong size, download problems, etc.), please contact me — I’m always happy to help ♡

How do I download my files?

Right after purchase, you will receive a download link.
You can download your files instantly — no shipping, no waiting ✨

If you ever lose your files, feel free to contact me and I can resend them to you.

Can I use your wallpapers or planners commercially?

No. All products are for personal use only.
Please do not resell, redistribute, or use them to create new products.

Did you study art?

I’m a self-taught illustrator who loves cozy aesthetics, lofi music, and creating cute things featuring Milli the kitty ♡
Everything in the shop is hand-designed with love.

💾 DIGITAL PRODUCT QUESTIONS

What file sizes do you offer?

Each product includes multiple sizes for different devices (Mobile, iPad/Tablet, Desktop).
You can find full details in each product description.

Can I redownload the files?

Yes! If you lose access, just message me with your order number and I’ll resend them ♡

What if the wallpaper doesn’t fit my phone screen?

Different phones crop wallpapers differently.
Try adjusting position or using “fit” mode —
and if you need help, email me anytime and I’ll guide you!

What apps can I use to write on the printable planners?

You can use:

• GoodNotes
• Notability
• Noteshelf
• Or print them!

All PDFs are high-resolution and ready for both digital + physical use.

🌍 SHIPPING

Since all products in this shop are digital downloads, there is no physical shipping.
Nothing will be mailed to you — everything arrives instantly by email/download link 📩✨

🎶 Where can I listen to your lofi music?

You can find cozy lofi for studying ♡ MILLI COZY LOFI

If I have another question?

Feel free to email me anytime!
📧 millistudio.art@gmail.com